Policies by location

United States Long Beach, United States

LGBO01 - 2640 N. Lakewood Blvd.

  Additional Drivers

As of January 1st,2022. Additional driver(s) not related to the primary driver with the same last name will be charged additional driver fee of $10 USD per day. The additional driver must be on the rental agreement and will have the same responsibilities as the primary driver.

  After Hours

After hours’ car rental off service There are occasions where Car Rental Café/Economy Rent A Car customer’s need the ability to return their rental vehicle before or after our hours of operation. In these cases, we offer the opportunity to choose 2 options: 1)After-hours DROPBOX. In this case, please park the vehicle near our office on any parking space or parking meter available and walk over to your left from our main entrance door and locate the second door in the back with the sign indicating AFTER-HOURS DROPBOX. Please pay attention to street sweeping sings. (NO SHUTTLE AVAILABLE). 2)Aladdin airport parking. (2548 Kettner Blvd. San Diego, CA 92101) For a one-time fee of $29.99, you can drop the rental vehicle at this secure parking garage and they will provide shuttle directly to the airport terminals at any time (Open 24 hrs). If you choose Aladdin Airport Parking, please notify the valet attendant that you are leaving a car rental from ECONOMY RENT A CAR/CAR RENTAL CAFÉ, they will provide a release form to be filled and direct you to park and designated valet area. They will then proceed to shuttle you to the airport terminals. If you choose any of these options, please be aware that you are doing so at your own risk. Aladdin Airport Parking operates at the highest level of service, and this is why we sanction them. However, you are still responsible for the rental car, its damage or any mishaps, while parked. We will recover the vehicle from any of the after-hours options within 24-Hours after you drop your rental. Once we have possession of your rental vehicle we will inspect and close your rental agreement and email you a final invoice.

  Age

The minimum age of the Renter or any additional driver must be 21. Drivers under the age of 25 will be subject for an additional $25.00 per day under age fee.

  Cancellation

Customers who fail to cancel their reservation from the source it was booked, at least 48 hours prior of the pick up time, or do not show up for their reservation are subject to a $ 50 USD charge or one day rental charge, whichever is higher.

  Debit Cards

Debit cards are permitted with a return flight and $350USD deposit. No cash deposits are allowed. Economy Rent a Car accepts all major credit cards. No one other than the person named on the credit card may use that credit card for the deposit. The card holder must be present at the time of rental. No digital cards or tap to pay are accepted.

  Equipment

Economy rent a car has the following products available upon request: GPS, Baby Seat, Booster Seats, maps, and other accessories. Prices vary and all items are subject to availability upon arrival. It is the law that children and babies be seated in baby seats or booster seat you may be fined.

  Gas

Vehicle must be returned with same amount of fuel as rented to avoid a refueling service charge.

  Insurance

Insurance products available upon request.

  Local Renters

Local renters are those who do not bring proof of return flight. And may be subject to mile limitations of 100 miles per day with and an additional .49 per mile afterwards. Major Credit Card only. Major credit cards only must qualify with full coverage auto insurance and a "MINIMUM" deposit of $350.00 in addition to the rental cost.

  Mileage

Free mileage are offer to the rental. Mileage restrictions may apply for local renters

  One-Way

There may be an additional charge for dropping off the vehicle at a different office. The drop off charge varies depending at which office you are renting from and which office you are returning the vehicle into.

  Payment

Debit cards are permitted with a return flight and $350 deposit. No cash deposits are allowed. Economy Rent a Car accepts all major credit cards. No one other than the person named on the credit card may use that credit card for the deposit. The card holder must be present at the time of rental. We accept all major credit and debit cards, Deposit: The amount of the rent plus a minimum of $200, will be held in your card at the time of the rental, once the vehicle is returned this deposit will be released this process can take 3 to 10 business days. You have the option of paying cash for your rental at time of return to save a 3% credit card processing fee. Credit or Debit cards will be subject to verification at the moment of the rental. For those reservations that require a credit card guarantee, customers will be subject to a one-day rental fee if they fail to show up to rent their reserved car, or if reservations are not canceled at least 48 hours prior to the reserved date through the source the reservation was made through. We do not accept any type of prepaid debit card.

  Prepaid Debit Cards

We do not accept any type of prepaid debit card.

  Prepaid Reservations

If you have made a reservation you may pay on arrival however to make a reservation we will need a credit card to guarantee your vehicle. There may be an authorization on your Credit Card statement of USD$1.00 please be advised that a no show fee equivalent to a one day rental plus taxes with a minimum of USD$35.00 will be charged to the Credit Card. If vehicle is not pick up you can avoid this fee by cancelling your reservation through the same website you made it, you cannot call or write to cancel you can cancel only through the website where the reservation was made at least 48 hours in advance of your scheduled rental time. Prepaid reservations-if you have a prepaid reservation your Credit Card will be charged in full at the time you made your reservation. The Credit Card that you paid your reservation must be present at the time of pick up. Refund and cancellation policy-a prepaid reservation is a nonrefundable booking. If you do not pick up your rental when scheduled your reservation will not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or credit. For customer satisfaction Economy will apply a refund for any of the reasons below-after verification- -flight cancelled and customer could not get to the rental location-natural disaster prevented travel- Illness prevented travel-death in family prevented travel-jury duty prevented travel-Economy was unable to fulfill the customer reservation (example no vehicle available) - Any action due to the COVID-19 pandemic. Please be advised that there will be a charge of a handling fee for cancelling. If a customer chooses to change the date of their reservation the handling fee will be waived but may be subject to a rate adjustment. For date change please contact 1 877 326 7368. To process a refund or if you have any problems with your reservation please email [email protected]. Must be prior to your pick up.

  Rules

By renting a vehicle from Economy Rent A Car and Economy Rent A Car affiliates, you hereby agree that any and all disputes and controversies arising out of your reservations and your rental of the vehicle shall be resolved solely and exclusively by binding arbitration administered by the American Arbitration Association.

  Keyless Policies

When you arrive at the rental office: • There is no need to go to the counter or kiosk. • Prepare to show the gate agent your reservation in the Skip The Counter app, your driver is license, and your credit card. • At the start time of your reservation chosen in the app, you will be assigned a license plate number. You can find the vehicle in our parking lot. • The keys are in the vehicle. Unlock the doors with the app, drive to the exit gate, and enjoy the service. This optional service is offered at certain offices. Please check if your office offers this service.