There is no charge for additional drivers

The return of the vehicles must be within the office hours. after hours is not allowed.

The minimum age to rent a vehicle is 21 years, maximum age 75 years.

Oaxaca office is OPEN Monday to Saturday 0800 to 2000. Sundays and Mexico Holidays 0900 to 1900. If you experience delays, please contact the rental office at 9515148534 or whatsapp +52 238 150 7763 so the staff can make the best effort to hold your reservation.

Renters must present a valid driver license at the time of rental. Foreign renters must present a valid driver license and a valid passport. Based on the date of the entry stamp, foreign renters will be allowed to rent a vehicle for a maximum of 90 days.

Vehicle must be returned with the same amount of fuel as rented to avoid a refueling service charge of $9.99 per gallon.

Vehicles cannot be taken outside the country of Mexico., you can request this service at the moment of the rental, and the cost of this service depends on the distance between the rental office and the drop off location.

The office is open every day of the year, at designated times.

You can leave the rental vehicle in another city, you can request this service at the moment of the rental, and the cost of this service depends on the distance between the rental office and the drop off location.

Customers who make a prepaid reservation using a debit card need to be aware that the renting location may require a credit card in the renters name be used for leaving a deposit for the rental in order to rent the car. Customers who do not have a credit card may be denied rental.

If you have made a reservation you may pay on arrival however to make a reservation we will need a credit card to guarantee your vehicle. There may be an authorization on your Credit Card statement of USD$1.00 please be advised that a no show fee equivalent to a one day rental plus taxes with a minimum of USD$35.00 will be charged to the Credit Card. If vehicle is not pick up you can avoid this fee by cancelling your reservation through the same website you made it, you cannot call or write to cancel you can cancel only through the website where the reservation was made at least 48 hours in advance of your scheduled rental time. Prepaid reservations-if you have a prepaid reservation your Credit Card will be charged in full at the time you made your reservation. The Credit Card that you paid your reservation must be present at the time of pick up. Refund and cancellation policy-a prepaid reservation is a nonrefundable booking. If you do not pick up your rental when scheduled your reservation will not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or credit. For customer satisfaction Economy will apply a refund for any of the reasons below-after verification- -flight cancelled and customer could not get to the rental location-natural disaster prevented travel- Illness prevented travel-death in family prevented travel-jury duty prevented travel-Economy was unable to fulfill the customer reservation (example no vehicle available) - Any action due to the COVID-19 pandemic. Please be advised that there will be a charge of a handling fee for cancelling. If a customer chooses to change the date of their reservation the handling fee will be waived but may be subject to a rate adjustment. For date change please contact 1 877 326 7368. To process a refund or if you have any problems with your reservation please email customercare@economyrentacar.com. Must be prior to your pick up.

Vehicles are held for two hours after reserved arrival time. When flight details are provided, we will hold vehicle for up to two hours after flight arrival. In the event of delays, you may call or e-mail us to advise of any changes in your pick up time. After the two hour window, you will be considered a no-show and we may or may not be able to honor your reservation, depending upon availability.

By renting a vehicle from Economy Rent A Car and Economy Rent A Car affiliates, you hereby agree that any and all disputes and controversies arising out of your reservations and your rental of the vehicle shall be resolved solely and exclusively by binding arbitration administered by the American Arbitration Association.

Thank you for choosing Economy rent a Car represented in Oaxaca by Gruem Rent a Car. When you arrive, our representative will receive you in the arrivals area of the airport and will transfer you to our check-in, which is only 300 meters away from the terminal building. If you need help please call our international reservation call center at 877 326 7368.

CDW is a coverage that reduces the customer payment responsibility in case of total or partial damages to the rented vehicle and it will applied when the amount of the damages are higher than the collision deductible in the rental agreement. In case of damages when the repairs total are less that the collision deductible or damages due to negligence we will charge the entire amount of the repairs, according with the quote made by the vehicle agency. We do have 2 different cdw levels that are optional when making a reservation. CDW 1 it is $15 USD per day and CDW 2 it is $25 USD per day. In customer whishes to decline CDW coverage, so customer will be responsible for the entire cost of the vehicle