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Policies by location

United States Honolulu, United States

HNL - 4299 Lawehana Street.

  Additional Drivers

Additional drivers must be 21 years of age or older, Drivers between 21 - 24 may rent for additional $20 USD per day, currently licensed to drive and listed on the rental agreement. Additional Drivers not on the rental agreement are not covered by an insurance purchased by the renter. They will also incur a $100USD fine and the retroactive additional driver charge.

  Age

All drivers must be 21. Drivers between 21 - 24 may rent for additional $20 USD per day

  Business Hours

Hours of operation are 08.00 AM to 08.00 PM

  Cancellation

Customers who do not show up to rent their reserved car, or do not cancel their reservation at least 72 hours prior to arrival are subject to being charged a one day rental fee. Cancellation fee will not be prorated and will be based on a one day rental charge. A prepaid reservation is a nonrefundable booking. If you do not pick up your rental when scheduled your reservation will not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or credit.

  Gas

All vehicles must be returned with the same amount of fuel as when it was rented to avoid refueling charges.

  Geographic

Vehicles cannot be taken outside the Island. If you take the car out of the Island, then it will be considered negligence and a penalty charge will apply, plus time and expenses.

  Insurance

Liability insurance for $9.95/day that covers up to $500,000, CDW25 is $25/day and has a $0 deductible. /// CDW15 is $15/day and has a $1000 deductible. Customers who decline to take the insurance waiver (CDW and Liability) offered by the location must provide their own proof of insurance at the time of rental. Failure to provide proof of insurance, or to take the locations insurance waiver will result in the reserved vehicle not being rented.

  Payment

We accept all major credit cards. All non credit card forms of payment will be subject of a daily service fee of $20 a day and a $1,000 deposit. We can waived the deposit if the customer signs up for a Collision Damage Waiver at the counter.

  Prepaid Reservations

If you have made a reservation you may pay on arrival however to make a reservation we will need a credit card to guarantee your vehicle. There may be an authorization on your Credit Card statement of USD$1.00 please be advised that a no show fee equivalent to a one day rental plus taxes with a minimum of USD$35.00 will be charged to the Credit Card. If vehicle is not pick up you can avoid this fee by cancelling your reservation through the same website you made it, you cannot call or write to cancel you can cancel only through the website where the reservation was made at least 48 hours in advance of your scheduled rental time. Prepaid reservations-if you have a prepaid reservation your Credit Card will be charged in full at the time you made your reservation. The Credit Card that you paid your reservation must be present at the time of pick up. Refund and cancellation policy-a prepaid reservation is a nonrefundable booking. If you do not pick up your rental when scheduled your reservation will not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or credit. For customer satisfaction Economy will apply a refund for any of the reasons below-after verification- -flight cancelled and customer could not get to the rental location-natural disaster prevented travel- Illness prevented travel-death in family prevented travel-jury duty prevented travel-Economy was unable to fulfill the customer reservation (example no vehicle available) - Any action due to the COVID-19 pandemic. Please be advised that there will be a charge of a handling fee for cancelling. If a customer chooses to change the date of their reservation the handling fee will be waived but may be subject to a rate adjustment. For date change please contact 1 877 326 7368. To process a refund or if you have any problems with your reservation please email customercare@economyrentacar.com. Must be prior to your pick up.

  Rules

By renting a vehicle from Economy Rent A Car and Economy Rent A Car affiliates, you hereby agree that any and all disputes and controversies arising out of your reservations and your rental of the vehicle shall be resolved solely and exclusively by binding arbitration administered by the American Arbitration Association.

  Shuttle

Thank you for choosing Economy Rent A Car represented by A1 Rent a Car. Aloha! Once you exit the baggage claim, follow the signs that say "Pre-arranged Shuttle Area #4. Our shuttles are white and marked Economy Rent-A-Car. Shuttles run everyday from 8am - 8pm every 10 to 15 minutes. Mahalo! If you require assistance please call 808-833-7575 or 877 -3267368.