Policies by location

Mexico Silao, Mexico

BJX - Carretera Federal 45 Leon-Silao Km. 400 +155 Local. Colonia Nuevo Mexico, C.P

  Additional Drivers

Additional driver charge is $5.00 per day with a maximum of 3 additional drivers.


The minimum age of the renter or any additional driver must be 18. Drivers age 18-24 may rent a vehicle for an additional charge of $6.50 per day with higher L.D.W deductible. No additional charges will apply if renter is over the age of 24.

  Business Hours

BUSINESS HOURS - Office opens 24/7 all year around


Customers who fail to cancel their reservation from the source it was booked, at least with 24 hours prior of the pick up time, or do not show up for their reservation are subject to a charge of $ 25 USD or one day rental charge, whichever is higher.

  Debit Cards

Debit cards are permitted for deposit and payment. However Economy requires the purchase of CDW, SLI and prepaid fuel. Once the vehicle is returned the deposit or its remaining will be refunded. Although it may take up to 30 business days for your account to reflect the refund, Economy Rent a Car accepts VISA, MASTER CARD AND AMEX credit cards. No one other than the person named on the credit card may use that credit card for the deposit. The card holder must be present at the time of rental.

  Drivers License

Renter must present a valid driver license at the time of rental. Foreign renters must present a valid driver license and a valid passport and based on the date of the entry stamp, will be allowed to rent a vehicle for up to 90 days, present at time of rental.

  Emergency Info

(ERA) is an optional product, this program will have a cost of 5.99/day. With ERA, key services (lost or locked in car), jump starts and gas service (in case you run out of gas) will be provided at no cost. If customer prefers not to purchase era then will be responsible for any *SERVICE FEES* in the event said customer requires any of the services listed above.


Vehicle must be returned with same amount of fuel as rented to avoid a refueling service charge


Vehicles cannot be taken outside the country of Mexico. If you take the car out of Mexico, then it will be considered negligence and a penalty charge will apply, plus time and expenses.


Mexican laws require that all car rental contracts shall include, at least, civil liability insurance. PLI is a required coverage, according to article 83 of the Mexican transportation regulation, unless the person renting can provide written proof from their insurance company or credit institution, in which the insurance coverage to third persons/property is valid in Mexico, and is payable to the car rental company for any damages to our units and for any legal costs involved in recovering the vehicle. PLI up to 750,000 Mexican pesos (approximately 40,000 USD) is included in the base rate., However, you are advised that this basic coverage may not cover the full extent of your potential liability for personal or property injuries under the laws of the various states of Mexico in which the injury or damage may occur. For personal injury claims, a driver in many Mexican states may be liable for between MXN 2,000,000 to MXN 4,000,000 pesos in liability per person, per occurrence. . If you desire additional liability insurance protection to better protect you against the liability exposure for a particular state, Economy offers the following protection: Supplemental liability insurance (SLI) which increases the basic PLI coverage to MXN 4,000,000 pesos. In addition to the SLI insurance, these rates also limit the deposit for the collision damage waiver to a maximum of $2,500 USD.


There may be an additional charge for dropping off the vehicle at a different office. The drop off charge varies depending at which office you are renting from and which office you are returning the vehicle into.

  Optional Protection Products

L.D.W Loss damage waiver (collision and theft coverage) - is an optional product, that waives Economy Rent a Car right to collect from the renter over the deductible amount the Losses caused by collision damage repairs, theft and for vehicle total Loss due to unrepairable collision damages caused to the rental vehicle. L.D.W. 1 charge is $22 USD per day for all vehicles with 10% deductible for collision damages repairs and 20% deductible for theft and vehicle total Loss due to unrepairable collision damages. LDW 2 charge is $28 USD per day for all vehicles with a with 5% deductible for collision damages repairs and 10% deductible for theft and vehicle total Loss due to unrepairable collision damages. A deductible of 10% of the commercial value of the vehicle will be held on a guaranteed credit card as a deposit. This coverage does not covers tires and glass damaged outside events of collision if renter wishes to decline L.D.W. And rely on the their own personal insurance, the renter must provide written proof from their insurance company, specifically stating coverage is effective in the country of Mexico for the duration of the rental agreement. LDW will automatically be required and customer will be responsible for full value of the car and a 2,500.00 USD deposit applies. **T.P. - theft protection waiver is an optional service which, if accepted, reduces your financial liability for Loss of, or damage to the Economy Rent a Car vehicle due to theft or attempted theft, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. If tp is declined, you will be responsible for the full replacement value of the vehicle. T.P. Charge is $10 USD per day for all vehicles with 20% deductible. **M.D.W - minor damage waiver *- is an optional service which, if accepted, eliminates financial liability for damages under 4,000.00 on the following areas bumper dents, car scratches, and stolen car accessories, if vehicle is used in accordance with the terms and conditions of the rental agreement.. Insurance is void if damages exceed 4,000.00 MXP. Customer must have a valid primary coverage for car collision in order to be able to use this insurance. M.D.W charge is $ 5 USD per day. **L.W liability waiver*- * is a waiver of Economy Rent a Car rent a cars right to charge the renter or renters for damages to third parties during the rental and is required unless the renters can provide written proof from their insurance company, specifically stating that their personal insurance will provide acceptable coverage in Mexico for up to 3,000,000.00 (three million) Mexican pesos according to the minimum amount required by the state. During the rental period and the renter can also provide a minimum security deposit of $2,500 USD. L.W. Limits charges for damages for injuries and third party properties to a 20 percent deductible and will also cover vehicle storage and administrative fees. L.W. Charges are $12.00 USD per day for all cars. **L.L.W - limited Loss waiver * - L.L.W. Is an optional product that will reduce the renters third party liability of L.W. To zero and also reduces customers legal expenses to zero. Customer must purchase L.W. from Economy Rent a Car prior to purchasing L.L.W. L.L.W. Charges for all vehicles - $4.00 USD per day.


We accept all major credit cards and debit cards, **DEPOSIT** - The amount of the rent plus a minimum of $950 USD will be held in your card at the time of the rental, once the vehicle is returned this deposit will be released, this process can take 7 to 14 business days for credit cards and up to 30 business days for debit cards. We also accept vouchers from travel agencies, cash deposits, travelers checks, unembossed credit cards or debit cards will be subject to verification at the moment of the rental may be provided in us dollars during the reservation process. At the time of the rental, however, the local rental car counter in Mexico will assess the actual charge for the rental in Mexican pesos, based on the currency conversion rate published the previous day by the bank of Mexico. The currency conversion rate fluctuates daily. Economy will not be responsible for banking charges due to the difference in the exchange rate when your bank convert the charges back to your credit card currency. The rental location does not have any control over the exchange rate used by your credit card company or any foreign transaction fees imposed by your credit card company. ****CASH**** No cash deposits are allowed, however, payment in cash is accepted upon returned only in local currency. (Mexican pesos)

  Prepaid Debit Cards

Customers who make a prepaid reservation using a debit card need to be aware that the renting location may require a credit card in the renters name be used for leaving a deposit for the rental in order to rent the car. Customers who do not have a credit card may be denied rental.

  Prepaid Reservations

If you have made a reservation you may pay on arrival however to make a reservation we will need a credit card to guarantee your vehicle. There may be an authorization on your Credit Card statement of USD$1.00 please be advised that a no show fee equivalent to a one day rental plus taxes with a minimum of USD$35.00 will be charged to the Credit Card. If vehicle is not pick up you can avoid this fee by cancelling your reservation through the same website you made it, you cannot call or write to cancel you can cancel only through the website where the reservation was made at least 48 hours in advance of your scheduled rental time. Prepaid reservations-if you have a prepaid reservation your Credit Card will be charged in full at the time you made your reservation. The Credit Card that you paid your reservation must be present at the time of pick up. Refund and cancellation policy-a prepaid reservation is a nonrefundable booking. If you do not pick up your rental when scheduled your reservation will not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or credit. For customer satisfaction Economy will apply a refund for any of the reasons below-after verification- -flight cancelled and customer could not get to the rental location-natural disaster prevented travel- Illness prevented travel-death in family prevented travel-jury duty prevented travel-Economy was unable to fulfill the customer reservation (example no vehicle available) - Any action due to the COVID-19 pandemic. Please be advised that there will be a charge of a handling fee for cancelling. If a customer chooses to change the date of their reservation the handling fee will be waived but may be subject to a rate adjustment. For date change please contact 1 877 326 7368. To process a refund or if you have any problems with your reservation please email Must be prior to your pick up.

  Reservation hold time

Vehicles are held for two hours after reserved arrival time. When flight details are provided, we will hold vehicle for up to two hours after flight arrival. In the event of delays, you may call or e-mail us to advice of any changes in your pick up time. After the two hour window, you will be considered a no-show and we may or may not be able to honor your reservation, depending upon availability.


All waivers will be void if the terms of the rental agreement are violated. All of the products or waivers listed will become null and void in the event of negligence while driving or while in possession of the rental vehicle such as driving the vehicle across beaches, unpaved roads, rivers, etc, or driving under the influence of liquor, drugs or any other substance that could impair the drivers ability to operate the vehicle. Other negligent acts include, but are not limited to, leaving the keys in the ignition with the vehicle unattended, falling asleep while driving, ignoring traffic signals or police officers. By renting a vehicle from Economy Rent A Car and Economy Rent A Car affiliates, you hereby agree that any and all disputes and controversies arising out of your reservations and your rental of the vehicle shall be resolved solely and exclusively by binding arbitration administered by the American Arbitration Association.


Thank you for choosing Economy Rent a Car represented by Grupo Astral. At arrival please call 24Hrs (472) 107 4409 or Toll Free: 01800-326-6669 (From Mexico) or 1 844 282-7097 (From USA and CAN). In the event you are not able to contact Grupo Astral through this numbers please call Economy Rent a Car at 001 (786) 975- 2222(From Mexico) or 001 (877) 326- 7368 (From USA and CAN).