Oaxaca de Juarez, Mexico

There is no charge for additional drivers

Car returns must be made within office hours and at the time marked by your contract or reservation, after that the additional day will be charged with the corresponding coverages and taxes, or the period of time that your contract is extended In overtime charges, the cost of the contracted insurance coverage will be fully included, applying the corresponding rates for additional days, according to the season of occupation.

The minimum age to rent is 21 years. There is no maximum age limit

Monday to Saturday from 8:00 am to 8:00 pm Sundays and holidays 9:00 am to 7:00 pm If you experience delays, contact the rental office at 951.514.8534 or 951.768.4848

If your reservation was confirmed through another provider such as (online travel agency or other website), make the cancellation directly with them.

Debit and credit cards are accepted as payment for the vehicle rental, debit and credit cards are accepted for retention of the security deposit. The cardholder must be present at the time of the rental.

For security reasons we will request a verification of the credit or debit card (international) provided, as support of the rental contract. The amount will depend on the coverage and category of the rented vehicle. A refundable deposit will be withheld from the credit or debit card at the time of collection, until the vehicle is returned. These funds will not be available for use while the vehicle is rented.

A valid admissible license. UK license holders must present the photo card. The license must be in English and Latin letters. If the driver's license is in a non-Latin alphabet (Chinese, Russian, etc.) we will accept it under the responsibility of the customer.

If there are multiple or duplicate reservations, we will only respect the last reservation, we will be canceling the additional reservations, if you require 2 or more reservations for the same period, use a different name for each reservation. If your reservation was confirmed through another provider such as (online travel agency or other website), make your cancellation or modification directly with them in order to avoid charges.

In the event of an accident, the driver must inform us immediately to notify the insurance company. The insurance company requires that the driver, in case of an accident, be authorized in the rental contract and present his valid driver's license at the time of the accident, with photograph, not having the valid driver's license is the responsibility of the driver and invalidates any coverage contracted without responsibility for the lessor. Likewise, they must remain at the scene of the accident to provide information to the insurance company and carry out any required release procedure, otherwise their contracted coverages would be invalidated. Phone number 951.226.34.68 and 951.514.8534 and 951.514.8686 and 951.768.4848

You will receive a car with a certain amount of fuel and you will have to return it with the same level you received where NO additional charge will be applied. If less gasoline is returned than received, an additional charge plus the cost of refueling may be applied. No refunds will be made for unused fuel.

Vehicles cannot be taken or driven outside Mexican territory. The charges for leaving the vehicle in a different city, but within the national territory will be contracted at the time of vehicle rental and the cost will depend on the distance between the rental office and the place of return of the car.

The offices are open all year round at the designated times

We will respect all reservations received for our members, these reservations must cover all rental requirements. We reserve the right to refuse a reservation if we believe that the information provided is incorrect or has been altered (e.g. name change, price change, etc.). We operate based on vehicle category and we will respect the code sent by our partner, it is important to clarify that vehicle images are only illustrative so we will honor the requested category not the vehicles of the illustrative image. Vehicles are held for two hours after the booked arrival time. When the flight details are provided, we will retain the vehicle for up to two hours after the flight arrival. In case of delays, you can call us or send us an email to inform us of any changes in your pick-up time. After the two-hour period, it will be considered that you did not show up and we may or may not be able to fulfill your reservation, depending on availability.

Mexican laws require that the cars must be insured and have a physical policy with the data of the leased car of civil liability that covers damage to third parties, roads and people for at least $2,500,0000 Mexican pesos, which will be available for acquisition in our offices and the cost will depend on the category of the leased vehicle. It may also include legal assistance in case of collision and medical expenses up to $250,000.00 Mexican pesos, CDW coverage for damage to the rented vehicle with agreed deductible and as appropriate to the rented car, as well as protection against the payment of deductible, at the request of our customers with additional costs. We recommend purchasing these coverages. Don't take risks and travel safely. If you have previously purchased third-party damage coverage with a tourist electronic tour operator, it is necessary to leave a guarantee for the total value of the coverage required in our country, as well as present a letter issued by your bank dated no more than 15 days in which you specify that the cardholder has the requested amount available indicating that he has acquired coverage for damage to third parties for at least $2,500,000.00 Mexican pesos as required by local legislation. The letter presented by the client must be a valid letter with a verifiable phone number and email address for the confirmation of funds from the cardholder, as well as the specifications and form of application of the coverages included in your insurance purchased online with electronic tour operators. This letter must be endorsed by the National Insurance and Surety Commission, this aforementioned institution regulates all insurance companies operating in Mexico. If our customers have the appropriate documentation and the coverage of the banking institution that issues their credit card, the client must sign a declaration of personal responsibility that covers the amount of the legal protection required in our country, for having refused the contract with Economy Rent a Car Oaxaca or the company that represents him. In case of not having the available amount or the documentation required for said protection of damages to third parties, we reserve the right to set a minor guarantee for the granting of the car rental service The coverages purchased are invalidated in case of breach of the terms and conditions of the rental contract. Coverage does not include loss or damage to car keys, rented vehicle license plates, fines or tow truck services when required, or broken glass or tires.

Local renters will have to comply with these requirements of rent: - Credit card of minimum 1 year of issued date; -Proof of address. Local Renter. Local renters are required to provide documentation such as confirmation of residential address to ensure their safety and the service we provide, regardless of the status of the reservation.

You can return the vehicle in any other city of the Mexican Republic after contracting at the time of rental and the cost of this service will depend on the distance between the rental office and the place of delivery.

PAI (Personal Coverage of Medical Expenses and Legal Assistance) - this coverage is for medical expenses of the holder of the rental contract and the authorized occupants of the rented vehicle; in the event of an accident. It covers up to $250,000.00 the cost depends on the category of the rented vehicle * CDW (collision Damage waiver) this protection reduces the holder's responsibility for payment, in case of collision or overturned, as well as for total theft of the rented vehicle, will respond to a stipulated deductible. The deductible varies according to the category of vehicle,* TP (total Protection) this coverage exempts you from any payment for damage in collision or total theft, this coverage applies only in cases of damage by collision or overturned does not cover minor or missing physical damage resulting from negligence or that are not as a result of a collision. All coverages are subject to the specific terms and conditions in your contract, which in case of non-compliance would be invalidated.

Fines and traffic violations must be covered by the customer, in the same way they must cover the expenses of locking up and dragging the vehicle for alcohol or accident, drugs or not respecting the traffic regulations, as well as the fees or personalized assistance that they request from our offices, for management of any eventuality and the costs are indicated in the annexes of your contract according to the category of the vehicle that corresponds.

The customer has 30 minutes to return the car, after that each hour has a cost as specified by his reservation plus the cost of the contracted coverages (the cost per day of the contracted coverages cannot be split), if the customer returns the car 3 hours late or more the corresponding charge will be one day of additional rent with the insurance and taxes that correspond according to his rental contract

Only physical credit and debit cards are accepted for the deposit. Credit or Debit Cards (Amex, Visa, Discovery or MasterCard) and cash are accepted as payment for the vehicle rental. WE DO NOT ACCEPT CREDIT CARDS FROM DEPARTMENT STORES or other means of payment. The card must always be displayed by the holder of the same.

Customers who make a prepaid reservation using a debit card need to be aware that the renting location may require a credit card in the renters name be used for leaving a deposit for the rental in order to rent the car. Customers who do not have a credit card may be denied rental.

If you have made a reservation, you can pay upon arrival; however, to make a reservation we will need a credit card to guarantee your vehicle. There may be an authorization on your credit card statement, this authorization varies according to the category of vehicle reserved. Please note that the credit card will be charged a no-show fee equivalent to a one-day rental plus taxes with a minimum of USD$35.00. If the vehicle is not picked up, you can avoid this charge by canceling your reservation through the same website where you made it, you cannot call or write to cancel, you can cancel only through the website where the reservation was made at least 48 hours in advance of your scheduled rental time. Prepaid reservations: if you have a prepaid reservation, the total will be charged to your credit card at the time of making your reservation. The Credit Card with which you paid for your reservation must be present at the time of the rent. Refund and cancellation policy: a prepaid reservation is non-refundable. If you do not collect your rental when it is scheduled, your reservation will not be modified. If you do not pick up your rental when it is scheduled, your reservation will be canceled and you will not receive any refund or credit. For customer satisfaction, Economy will apply a refund for any of the following reasons: after verification, canceled flight and the customer could not arrive at the rental location, natural disaster that prevented the trip, illness that prevented the trip, death of a family member that prevented the trip. -Economy could not fulfill the customer's reservation (example there is no vehicle available. For date change, call 1 877 326 7368. To process a refund or if you have any problems with your reservation, send an email to [email protected]. It must be before the rental time indicated in your reservation.

Vehicles will be available for 2 hours after the time recorded in your reservation. When the flight details are added in the information, we will hold the vehicle until 2 hours after the landing time. In the case of delays you must be informed via call or email to agree on any change in the collection time, After this period of 2 hours of storage you will be considered as a NO-SHOW and your reservation may not be honored depending on local availability, tel. INTERNATIONAL 877 326 7368, tel. Economy Oaxaca 951.514.8534

By renting a vehicle from Economy Rent A Car and Economy Rent A Car affiliates, you hereby agree that any and all disputes and controversies arising out of your reservations and your rental of the vehicle shall be resolved solely and exclusively by binding arbitration administered by the American Arbitration Association.

Thank you for choosing Economy Rent a Car, represented in Oaxaca by GRUEM Rent a Car. When you arrive our representative will receive you in the arrivals area of the airport and transfer you to our check-in, which is just 200 meters from the terminal building. Please call local number 951.226.34.68 In the event that you are not able to contact the representative please call our reservation call center at +1 (786) 975-2222 or +(506) 6311-1610 (WhatsApp).

Vehicles are smoke-free. Therefore, smoking is strictly prohibited in the units. Any cleaning, deodorization, etc. will be subject to an additional charge. Likewise, in case the vehicle requires cleaning for waste in the transport of pets, they are subject to charge for deep cleaning.

C.D.W - Collision Damage Waiver* - this coverage reduces the holder's responsibility for payment, in case of partial or total loss of the rented vehicle, it will respond to a deductible stipulated according to the rented vehicle. The deductible varies according to the vehicle. If your credit card already includes coverage against damage and theft to the vehicle, it is necessary to leave a guarantee for the total value of the vehicle, as well as present a letter issued by your bank dated no more than 15 days in which you specify that the cardholder has the requested amount available and indicates that you have CDW/TP coverage. The letter presented by the customer must be a valid letter with a verifiable phone number and email address for the confirmation of the cardholder and the coverage specifications included in his credit card. This letter must be endorsed by the National Insurance and Bail Commission, this aforementioned institution regulates all insurance companies in Mexico. If our customers have the appropriate documentation and the coverage of the banking institution that issues their credit card, the customer must sign a declaration of personal responsibility for the total value of the car for having rejected the contract with Economy Rent a Car Oaxaca or the company that represents him, In case of not having the amount available for the total value of the vehicle, we reserve the right to set a minor guarantee for the granting of the car rental service or in your case it will be necessary to acquire the CDW / TP coverage and you must buy it directly at Window. CDW Charges depend on the car group.

When you arrive at the rental office: • There is no need to go to the counter or kiosk. • Prepare to show the gate agent your reservation in the Skip The Counter app, your driver is license, and your credit card. • At the start time of your reservation chosen in the app, you will be assigned a license plate number. You can find the vehicle in our parking lot. • The keys are in the vehicle. Unlock the doors with the app, drive to the exit gate, and enjoy the service. This optional service is offered at certain offices. Please check if your office offers this service.