We are in this together. We have made our cancellation policies more flexible. For your safety.
Menu
Policies by location

Enter City, Airport Code or Airport Name.

Click on one of the policies below to learn more.

PANAMA CITY, Panama

  •   Additional Drivers

    ADDITIONAL DRIVERS - Additional driver charge is $6.00 per day with a maximum of 3 additional drivers .

  •   Age

    AGE - The minimum age of the Renter or any additional driver must be 25. Drivers age 23-24 may rent a vehicle for an additional charge of $10.00 per day with higher L.D.W deductible. No additional charges will apply if Renter is over the age of 25.

  •   Cancellation

    CANCELLATION - Customers who fail to cancel their reservation from the source it was booked, at least 48 hours prior of the pick up time, or do not show up for their reservation are subject to a $ 25 USD charge or one day rental charge, whichever is higher.

  •   CDW

    This is the minimum required coverage plan in order to comply with transit regulations in Panama. This plan will cover partial damage to the rented vehicle, only in case of a collision with another vehicle in movement; will cover in case of theft and damages to the third party vehicle. Price varies depending of the vehicle from $18.00-$25.00/day plus tax. A deductible applies and it varies by vehicle. Customer needs to report the accident to us, wait for the police report and pay the deductible. Police report is mandatory, otherwise coverage will not apply. Small damages like dents, chips, scratches or lost accessories of the vehicle are not covered. If contract is overdue or expired, coverage will not apply. *All Waivers will be void if the terms of the rental agreement are violated. All of the products or waivers listed will become null and void in the event of negligence while driving or while in possession of the rental vehicle such as driving the vehicle across beaches, rivers, etc, or driving under the influence of liquor, drugs or any other substance that could impair the drivers ability to operate the vehicle. Other negligent acts include, but are not limited to, leaving the keys in the ignition with the vehicle unattended, falling asleep while driving, ignoring traffic signals or police officers. CDW coverage bought overseas will not be honored. Customers using the CDW from credit card companies are responsible of the 100% of the damages and of managing the claim directly with the credit card company, must bring proof that the credit card offers this service in Panama and will have to leave a hight guarantee deposit.

  •   Debit Cards

    DEBIT CARDS - Debit cards are permitted for payment only. No cash deposits are allowed. Economy Rent a Car accepts VISA, MASTER CARD and AMEX. No one other than the person named on the credit card may use that credit card for the deposit. The card holder must be present at the time of rental.

  •   Drivers License

    DRIVERS LICENSE - Renter must present a valid driver license at the time of rental. Foreign renters must present a valid driver license and a valid passport and based on the date of the entry stamp, will be allowed to rent a vehicle for up to 90 days, present at time of rental.

  •   Emergency Info

    ROAD SIDE ASSISTANCE: (ERA), this program will have a cost of $1.25/day. With ERA, key services (lost or locked in car), jump starts and gas service (in case you run out of gas) will be provided at no cost. If customer prefers not to purchase ERA then will be responsible for any *service fees* in the event said customer requires any of the services listed above. In case of any incident or accident, customers must call our office immediately in order to provide assistance if required. In case of accident, a police report is mandatory, otherwise coverage will be void.

  •   Equipment

    EQUIPMENT - Economy rent a car has the following products available upon request: Baby Seat, WIFI HotSpot, and other accessories. Prices vary and all items are subject to availability upon arrival.

  •   Gas

    GAS - Vehicle must be returned with same amount of fuel as rented to avoid a refueling service charge.

  •   Geographic

    GEOGRAPHIC - Vehicles cannot be taken outside the country of Panama. If you take the car out of Panama, then it will be considered negligence and a penalty charge will apply, plus time and expenses.

  •   Mileage

    Free mileage is offered to the rental. Mileage restrictions may apply for local renters.

  •   One-Way

    ONE-WAY - There may be an additional charge for dropping off the vehicle at a different office. The drop off charge varies depending at which office you are renting from and which office you are returning the vehicle into.

  •   Optional Protection Products

    We offer additional coverage options in addition to the basic plan: LDW, or full cover is offered from $44.99/day plus tax, Deductible waiver is offered from $14.99/day plus tax, Protection for tires and windshield is offered from $5.50-$7.50/day plus tax depending of the vehicle. OPTIONAL PROTECTION PRODUCTS - Emergency roadside assistance: all contracts will be automatically enrolled in the emergency roadside assistance (ERA) program at surcharge of only $1.25/day. Key services ( locked in car), jump starts and gas service (in case you run out of gas) will be provided at no cost. If customer prefers not to participate, they must decline participation upon rental and be responsible for any *service fees* in the event said customer requires any of the services listed above. Panapass Service: all contracts will be automatically enrolled in the Panapass Service program, since all tolls and highway can only be used by cars with this system, at surcharge of only $1.50/day.

  •   Payment

    PAYMENT - We accept Visa, Master Card and Amex cards. Deposit: The amount of the deposit will be held in your card at the time of the rental, once the vehicle is returned this deposit will be released; this process can take 7 to 14 business days. Debit cards are not accepted for deposit. For those reservations that require a credit card guarantee, customers will be subject to a one day rental fee if they fail to show up to rent their reserved car, or if reservations are not canceled at least 48 hours prior to the reserved date through the source the reservation was made through.

  •   Prepaid Reservations

    If you have made a reservation you may pay on arrival however to make a reservation we will need a credit card to guarantee your vehicle. There may be an authorization on your Credit Card statement of USD$1.00 please be advised that a no show fee equivalent to a one day rental plus taxes with a minimum of USD$35.00 will be charged to the Credit Card. If vehicle is not pick up you can avoid this fee by cancelling your reservation through the same website you made it, you cannot call or write to cancel you can cancel only through the website where the reservation was made at least 48 hours in advance of your scheduled rental time. Prepaid reservations-if you have a prepaid reservation your Credit Card will be charged in full at the time you made your reservation. The Credit Card that you paid your reservation must be present at the time of pick up. Refund and cancellation policy-a prepaid reservation is a nonrefundable booking. If you do not pick up your rental when scheduled your reservation will not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or credit. For customer satisfaction Economy will apply a refund for any of the reasons below-after verification- -flight cancelled and customer could not get to the rental location-natural disaster prevented travel- Illness prevented travel-death in family prevented travel-jury duty prevented travel-Economy was unable to fulfill the customer reservation (example no vehicle available) - Any action due to the COVID-19 pandemic. Please be advised that there may be a charge of up to USD$50.00 handling fee for canceling. If customer chooses to change the date of their reservation the handling fee will be waived but may be subject to a rate adjustment. For date change please contact 1 877 326 7368. To process a refund or if you have any problems with your reservation please email customercare@economyrentacar.com.

  •   Reservation hold time

    HOLDING RESERVED VEHICLES - Vehicles are held for two hours after reserved arrival time. When flight details are provided, we will hold vehicle for up to two hours after flight arrival. In the event of delays, you may call or e-mail us to advise of any changes in your pick up time. After the two hour window, you will be considered a no-show and we may or may not be able to honor your reservation, depending upon availability.

  •   Rules

    By renting a vehicle from Economy Rent A Car and Economy Rent A Car affiliates, you hereby agree that any and all disputes and controversies arising out of your reservations and your rental of the vehicle shall be resolved solely and exclusively by binding arbitration administered by the American Arbitration Association.

  •   Shuttle

    Thank you for choosing Economy Rent A Car represented by Caprent S.A. A member of our staff will meet you at the customs exit with a sign with your name. No need to exit the airport we will shuttle you to our office located 1km away from the PTY international airport. Please call locally at 507 266 1557 or please call Economy Rent A Car at the international call center 877 326 7368. Price varies depending of the vehicle from 18USD to 25USD per day plus taxes. A deductible applies and it varies by vehicle. Customers using CDW from a third party company are responsible of 100percent of damages and of managing the claim directly with the credit card or insurance company. Customer must bring proof that coverage is valid in Panama and may have to leave a high guarantee deposit.