We will honor all the reservations received for our partners, this reservations needs to cover all the requirements of rent. We reserved the right to decline a reservation in case of thinking that the information proportionate is erroneous or has been altered (e.g. altered name, altered price, etc.). We operate on the basis of category of vehicles and we will respect the code that our partner sends, it is important to clarify that the images of vehicles are only illustrative for what we will honour the category requested not the vehicles of the illustrative image. Vehicles are held for two hours after reserved arrival time. When flight details are provided, we will hold vehicle for up to two hours after flight arrival. In the event of delays, you may call or e-mail us to advice of any changes in your pick up time. After the two hour window, you will be considered a no-show and we may or may not be able to honour your reservation, depending upon availability.