The customer can do an afterhours drop off anytime by doping the keys in the key drop box in the Avalon Airport Terminal, Arrivals Hall. However,the vehicle will not be classified as returned until our staff have checked over the vehicle during normal office hours

The minimum age of the renter or any additional driver must be 21. Drivers aged 21-24 may rent a vehicle by taking the collision damage waiver of $33.00 per day with liability remaining at highest level for the vehicle.

8am -11:15pm, 7 days per week. After hours drop off available.

Our cancellation policy is if you cancel 3 to 1 days before the booking date, 50% of the qouted amount is charged. If you cancel on the day or are a no show, 100% of the quoted amount is charged.

Renter must present a valid driver license at the time of rental. Probationary licensed drivers are not allowed by law to drive vehicles with more than 9 passengers. Foreign renters must present a valid driver license and a valid passport. Licenses not in English must be accompanied by an approved translation.

Turnbulls Hire has the following products available upon request: GPS, baby seat, booster seats and enclosed trailers. Prices vary and all items are subject to availability upon arrival. It is the law that children under 7 years and babies be seated in appropriate baby seats or booster seats.

Vehicle will be provided full of fuel. To avoid a refueling service charges please return the vehicle full of fuel. (Must indicate full on the gauge)Fuel service charge is $10.00 AUD plus $1.90aud per liter.

CARS UNLIMITED, SUV, 4WD, PEOPLE MOVERS AND TRUCKS A DAILY LIMIT APPLIES

We accept MasterCard, Visa and American Express. All cards incur a small surcharge. The estimated amount of the rental plus a minimum of a $500.00 AUD bond will be held against your credit card at the time of rental. Once the vehicle is returned your deposit will be released and this process can take up to 7 to 14 business days. We will not be responsible for transaction fees or bank fees related to charges. We do not accept cash bonds.

Customers who make a prepaid reservation using a debit card need to be aware that the renting location may require a credit card in the renters name be used for leaving a deposit for the rental in order to rent the car. Customers who do not have a credit card may be denied rental.

If you have made a reservation you may pay on arrival however to make a reservation we will need a credit card to guarantee your vehicle. There may be an authorization on your Credit Card statement of USD$1.00 please be advised that a no show fee equivalent to a one day rental plus taxes with a minimum of USD$35.00 will be charged to the Credit Card. If vehicle is not pick up you can avoid this fee by cancelling your reservation through the same website you made it, you cannot call or write to cancel you can cancel only through the website where the reservation was made at least 48 hours in advance of your scheduled rental time. Prepaid reservations-if you have a prepaid reservation your Credit Card will be charged in full at the time you made your reservation. The Credit Card that you paid your reservation must be present at the time of pick up. Refund and cancellation policy-a prepaid reservation is a nonrefundable booking. If you do not pick up your rental when scheduled your reservation will not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or credit. For customer satisfaction Economy will apply a refund for any of the reasons below-after verification- -flight cancelled and customer could not get to the rental location-natural disaster prevented travel- Illness prevented travel-death in family prevented travel-jury duty prevented travel-Economy was unable to fulfill the customer reservation (example no vehicle available) - Any action due to the COVID-19 pandemic. Please be advised that there will be a charge of a handling fee for cancelling. If a customer chooses to change the date of their reservation the handling fee will be waived but may be subject to a rate adjustment. For date change please contact 1 877 326 7368. To process a refund or if you have any problems with your reservation please email customercare@economyrentacar.com. Must be prior to your pick up.

By renting a vehicle from Economy Rent A Car and Economy Rent A Car affiliates, you hereby agree that any and all disputes and controversies arising out of your reservations and your rental of the vehicle shall be resolved solely and exclusively by binding arbitration administered by the American Arbitration Association.

Thank you for choosing Economy Rent a Car, when you arrive pease follow intructions below. Please call 0448 415 044 to organize you shuttle after you have collected your baggage (International number +614 4841 5044) Economy Rent-A-Car is located off airport and operates a shuttle service, with an Airport Authority fee of $8.30 payable per pick-up. Shuttle collection point for arrivals at: T1 (Qantas) - as you exit the terminal, please walk straight across the first zebra crossing and wait at the “Hotel and Off Airport” section. T2 (international) and T3 (Virgin) - as you exit the terminal, please walk across the first zebra crossing, then turn to your left and wait at the “Hotel and Off Airport” sectionT4 (Jetstar and REX) - as you exit the terminal, turn to your right and walk towards the multi story carpark. Our shuttle will stop in Bay #4 in the bus depot (not the Uber pickup)

Collision damage waiver is an optional product available for driver/s aged 25 and over. It enables the customer to reduce the payable liability in most cases of damage or accidents. The liability amount varies with different vehicles classes. Please see our terms and conditions guide for further information.