1. On the day of the reservation, vehicles are held for 2 hours after the reserved arrival time. After the 2-hour window, the reservation will be considered a no-show, and we may not be able to honor the reservation. Please notify our agency in case of a flight delay. Your cooperation will help us to manage your booking accordingly.
(Cancellation and Missed Reservation Policy)
-Cancelling before the scheduled Pick-up time: You will receive a refund of your prepaid amount, minus a $50.00 cancellation fee.
-No show or failure to pick up your rental vehicle: No refund will be issued.
-Rental is picked up but returned early: No refund will be issued.
2. There are no refunds for early returns.
3. All the rental agreement extensions must be done via Contact Us page or in person. Please note that Combining new reservations to rent for a longer period is not permitted. New online reservations for extensions will not be honored. Rental agreements exceeding 30 days can not be extended. If you need to rent a vehicle for an extended period, you must go to the location before the 31st day and renew the rental agreement in person. The rate booked is guaranteed for the original duration of the reservation.
4. We maintain a clean, sanitized, and strictly smoke and pet-free fleet. Excess dirt, Smoking of any kind (cigarette, cigar, pipe, etc.), or pets is strictly prohibited in our rental vehicles. You will be assessed a cleaning fee of up to $300.00 if the vehicle is returned smelling of smoke of any kind and littered with ashes, pet hair, and excess dirt.
5. Telematics Notice and Release: You acknowledge that the Vehicle may be equipped with a telematics device, global positioning satellite (“GPS”) technology, an electronic locator device, and/or an event data recorder. We may find, monitor, or disable the Vehicle through such systems if