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Guatemala, Guatemala

  •   Additional Drivers

    ADDITIONAL DRIVERS - Additional driver charge is $5.00 per day with a maximum of 3 additional drivers .

  •   Age

    AGE - The minimum age of the Renter or any additional driver must be 21. Drivers age 21-24 may rent a vehicle for an additional charge of $10.00 per day with higher L.D.W deductible. No additional charges will apply if Renter is over the age of 25.

  •   Business Hours

    Location is open 24/7/365

  •   Cancellation

    CANCELLATION - Customers who fail to cancel their reservation from the source it was booked, at least 24 hours prior of the pick up time, or do not show up for their reservation are subject to a $ 25 USD charge or one day rental charge, whichever is higher.

  •   CDW

    L.D.W - Loss Damage Waiver * - is an optional product, it is a waiver of Economy Rent A Cars right to collect from the Renter for damages caused to the rental vehicle over the deductible amount. Deductible varies by vehicle. L.D.W. charges are: $7.00 to $25.00 per day. L.D.W. *All Waivers will be void if the terms of the rental agreement are violated. All of the products or waivers listed will become null and void in the event of negligence while driving or while in possession of the rental vehicle such as driving the vehicle across beaches, rivers, etc, or driving under the influence of liquor, drugs or any other substance that could impair the drivers ability to operate the vehicle. Other negligent acts include, but are not limited to, leaving the keys in the ignition with the vehicle unattended, falling asleep while driving, ignoring traffic signals or police officers. --written proof-- If Renter wishes to decline L.D.W. Loss Damage Waiver and rely on the their own personal insurance, the Renter must provide written proof from their insurance company, specifically stating coverage is effective in the country of Guatemala for the duration of the rental agreement for third part liability. A minimum security deposit of $2,000 USD will be required, if customer does not accept L.L.W will automatically be required.

  •   Debit Cards

    DEBIT CARDS - Debit cards are permitted. No cash deposits are allowed. Economy Rent a Car accepts all major credit cards. No one other than the person named on the credit card may use that credit card for the deposit. The card holder must be present at the time of rental.

  •   Drivers License

    DRIVERS LICENSE - Renter must present a valid driver license at the time of rental. Foreign renters must present a valid driver license and a valid passport and based on the date of the entry stamp, will be allowed to rent a vehicle for up to 90 days, present at time of rental.

  •   Emergency Info

    ROAD SIDE ASSISTANCE: (ERA) Is an optional product, this program will have a cost of 3.99/day. With ERA, key services (lost or locked in car), jump starts and gas service (in case you run out of gas) will be provided at no cost. If customer prefers not to purchase ERA then will be responsible for any *service fees* in the event said customer requires any of the services listed above.

  •   Equipment

    EQUIPMENT - Economy rent a car has the following products available upon request: Datacard, , Baby Seat, Booster Seats, maps, and other accessories. Prices vary and all items are subject to availability upon arrival. It is the law that children and babies be seated in baby seats or booster seat you may be fined up to Q250.00 quetzalez by the Guatemalan police.

  •   Gas

    GAS - Vehicle must be returned with same amount of fuel as rented to avoid a refueling service charge.

  •   Local Renters

    Local renters are those who do not bring proof of return flight.

  •   Mileage

    Free mileage are offer to the rental.

  •   One-Way

    ONE-WAY - There may be an additional charge for dropping off the vehicle at a different office. The drop off charge varies depending at which office you are renting from and which office you are returning the vehicle into.

  •   Optional Protection Products

    OPTIONAL PROTECTION PRODUCTS - Emergency roadside assistance: all contracts will be automatically enrolled in the emergency roadside assistance (ERA) program at surcharge of only 3.99/day. Key services ( locked in car), jump starts and gas service (in case you run out of gas) will be provided at no cost. If customer prefers not to participate, they must decline participation upon rental and be responsible for any *service fees* in the event said customer requires any of the services listed above.

  •   Payment

    PAYMENT - We accept all major credit and debit cards, Deposit: The amount of the rent plus a minimum of $ 650, will be held in your card at the time of the rental, once the vehicle is returned this deposit will be released this process can take 7 to 14 business days. We also accept vouchers from travel agencies, all charges will be processed in Quetzalez (Guatemala official currency) prices are provided in U.S. dollars as a courtesy to our customers, we are not responsible for banking charges that may incur when using your card. Cash deposits, Travelers Checks, Unembossed Credit or Debit cards will be subject to verification at the moment of the rental. For those reservations that require a credit card guarantee, customers will be subject to a one day rental fee if they fail to show up to rent their reserved car, or if reservations are not canceled at least 24 hours prior to the reserved date through the source the reservation was made through.

  •   Prepaid Debit Cards

    PREPAID DEBIT CARDS - Customers who make a prepaid reservation using a debit card need to be aware that the renting location may require a credit card in the renters name be used for leaving a deposit for the rental in order to rent the car. Customers who do not have a credit card may be denied rental.

  •   Reservation hold time

    HOLDING RESERVED VEHICLES - Vehicles are held for two hours after reserved arrival time. When flight details are provided, we will hold vehicle for up to two hours after flight arrival. In the event of delays, you may call or e-mail us to advise of any changes in your pick up time. After the two hour window, you will be considered a no-show and we may or may not be able to honor your reservation, depending upon availability. LOCAL TELEPHONE 2385- 8427 - CALL CENTER 2299 2000---INTERNATIONAL HOTLINE 877-326-7368.

  •   Rules

    By renting a vehicle from Economy Rent A Car and Economy Rent A Car affiliates, you hereby agree that any and all disputes and controversies arising out of your reservations and your rental of the vehicle shall be resolved solely and exclusively by binding arbitration administered by the American Arbitration Association.

  •   Shuttle

    Thank you for choosing Economy Rent a Car represented in GUatemala by Autos La Nacional, please proceed to rental counters at right side exit located inside airport terminal after baggage claim and customs, at the right exit a representative with a sign wait for you, inside the airport . Holding reserved vehicles-vehicles are held for two hours after the actual flight arrival or for two hours after reserved arrival time. When exact flight details are provided,we will honor all reservations for up to two hours after reserved pick up time has passed. You may call or email us to advise of a change in your pick up time and we will honor your reservation. After the two hour window,your reservation will be considered a no show and it will be cancelled.If you arrive after the two hour window,we may or may not be able to honor your reservation,depending upon availability. Local telephone 2385-8427--call center 2299 2000--- interNational hotline 877 326 7368.