Customers who fail to cancel their non-prepaid reservation from the source it was booked, at least 24 hours prior to the pick up time, and do not show up for their reservation are subject to a $35 USD charge or 1 day rental whichever is higher.

Emergency roadside assistance: all contracts will be automatically enrolled in the emergency roadside assistance (ERA) program at surcharge of only 4USD/day. Key services ( locked in car), jump starts and gas service (in case you run out of gas) will be provided at no cost. If customer prefers not to participate, they must decline participation upon rental and be responsible for any *service fees* in the event said customer requires any of the services listed above. Glass & Tire protection is not insurance it is an optional waiver coverage to provide the renter or any authorized driver to be covered by this waiver for the protection of tires and windshield. Lost keys are not covered by any policies.

If you have made a reservation you may pay on arrival however to make a reservation we will need a credit card to guarantee your vehicle. There may be an authorization on your Credit Card statement of USD$1.00 please be advised that a no show fee equivalent to a one day rental plus taxes with a minimum of USD$35.00 will be charged to the Credit Card. If vehicle is not pick up you can avoid this fee by cancelling your reservation through the same website you made it, you cannot call or write to cancel you can cancel only through the website where the reservation was made at least 48 hours in advance of your scheduled rental time. Prepaid reservations-if you have a prepaid reservation your Credit Card will be charged in full at the time you made your reservation. The Credit Card that you paid your reservation must be present at the time of pick up. Refund and cancellation policy-a prepaid reservation is a nonrefundable booking. If you do not pick up your rental when scheduled your reservation will not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or credit. For customer satisfaction Economy will apply a refund for any of the reasons below-after verification- -flight cancelled and customer could not get to the rental location-natural disaster prevented travel- Illness prevented travel-death in family prevented travel-jury duty prevented travel-Economy was unable to fulfill the customer reservation (example no vehicle available) - Any action due to the COVID-19 pandemic. Please be advised that there will be a charge of a handling fee for cancelling. If a customer chooses to change the date of their reservation the handling fee will be waived but may be subject to a rate adjustment. For date change please contact 1 877 326 7368. To process a refund or if you have any problems with your reservation please email customercare@economyrentacar.com. Must be prior to your pick up.

Airport Fee: The airport fee is 13% on Time and Mileage, Insurance and Waivers, which is paid directly to the airport authorities.