Policies by location

Mexico Huatulco, Mexico


  Additional Drivers

There is no charge for additional drivers

  After Hours

The return of the vehicles must be within the office hours. after hours is not allowed.


The minimum age to rent a vehicle is 21 years, maximum age 75 years.

  Business Hours

The office is open Monday to Sunday from 0700 to 1900


Free cancellation on reservations. If your reservation was confirmed through another provider such as (online travel agency or other website), please make your cancellation directly with them.

  Debit Cards

Debit cards are accepted as payment for the rental of the vehicle, debit cards are not accepted as deposit in guarantee. The card holder must be present at the time of rental

  Deposit Rules

For security reasons, a bank authorization will be requested from the credit card provided, only for credit cards, as support for the rental contract. The amount will depend on the coverage and category of cars. A refundable credit card deposit is held at the time of pickup until the vehicle is returned. These funds will not be available for use while the vehicle is rented.

  Drivers License

A full license held for minimum of 1 years with no major endorsements. UK license holders need to present the photo card. The license have to be in English and Latin Letters. If the driver license is in a non-Latin alphabet (Chinese, Russian, etc.) we will accept it under customer responsibility.

  Duplicate Reservations

If there are multiple or duplicate reservations, we only will honor the last reservation, we will be cancelling the additional reservations, if you require 2 or more reservations for the same period, please use to different name for every reservation. If your reservation was confirmed through another provider like (online travel agency or another website) please do your cancellation or modification directly whit them.

  Emergency Info

In case of an accident, the driver must immediately inform us so the insurance company can be notified. The insurance company requires that the driver, in case of an accident should be authorized on the rental contract and must present his/her current drivers license, with a photograph. Likewise, they must stay at the scene of the accident to furnish information to the insurance company.Telephone number 52 9512263468.


You will receive a car with a certain level of fuel and you need to return it with the same level you received where there will be NO additional charge. If less than what was received is returned, an additional charge of $2.5 usd per liter of refill service will apply. No refunds will be given for unused fuel.


Vehicles cannot be taken outside the country of Mexico., you can request this service at the moment of the rental, and the cost of this service depends on the distance between the rental office and the drop off location.


The office is open every day of the year, at designated times.


According to Mexican law, cars must be insured. Civil liability is mandatory by federal laws in all cities of the Mexican Republic; this protection has a cost of $20 USD per day plus taxes and gives you a maximum coverage of $90,000 USD.


One-way rental is permitted at specific locations in the country of Mexico at an additional charge. The return returns the vehicle to you. Quote the amount at the time of rent


As a method of payment for the vehicle rental, Cash, Credit or Debit Cards (Amex, Visa, Discovery, or MasterCard) are accepted. Personal checks or travel vouchers are not accepted. We reserve the right to accept, or not, if the Credit or Debit Card is from a special promotion, is in poor condition or is illegible.

  Prepaid Debit Cards

Prepaid debit cards are accepted only for the payment for the rental of the vehicle, prepaid debit cards are not accepted as deposit in guarantee. Customers who make a prepaid reservation using a debit card need to be aware that the renting location require a credit card in the renters name be used for leaving a deposit for the rental in order to rent the car. Customers who do not have a credit card may be denied rental.

  Prepaid Reservations

If you have made a reservation you may pay on arrival however to make a reservation we will need a credit card to guarantee your vehicle. There may be an authorization on your Credit Card statement of USD$1.00 please be advised that a no show fee equivalent to a one day rental plus taxes with a minimum of USD$35.00 will be charged to the Credit Card. If vehicle is not pick up you can avoid this fee by cancelling your reservation through the same website you made it, you cannot call or write to cancel you can cancel only through the website where the reservation was made at least 48 hours in advance of your scheduled rental time. Prepaid reservations-if you have a prepaid reservation your Credit Card will be charged in full at the time you made your reservation. The Credit Card that you paid your reservation must be present at the time of pick up. Refund and cancellation policy-a prepaid reservation is a nonrefundable booking. If you do not pick up your rental when scheduled your reservation will not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or credit. For customer satisfaction Economy will apply a refund for any of the reasons below-after verification- -flight cancelled and customer could not get to the rental location-natural disaster prevented travel- Illness prevented travel-death in family prevented travel-jury duty prevented travel-Economy was unable to fulfill the customer reservation (example no vehicle available) - Any action due to the COVID-19 pandemic. Please be advised that there will be a charge of a handling fee for cancelling. If a customer chooses to change the date of their reservation the handling fee will be waived but may be subject to a rate adjustment. For date change please contact 1 877 326 7368. To process a refund or if you have any problems with your reservation please email Must be prior to your pick up.

  Reservation hold time

Vehicles are held for two hours after reserved arrival time. When flight details are provided, we will hold vehicle for up to two hours after flight arrival. In the event of delays, you may call or e-mail us to advice of any changes in your pick up time. After the two hour window, you will be considered a no-show and we may or may not be able to honor your reservation, depending upon availability.


By renting a vehicle from Economy Rent A Car and Economy Rent A Car affiliates, you hereby agree that any and all disputes and controversies arising out of your reservations and your rental of the vehicle shall be resolved solely and exclusively by binding arbitration administered by the American Arbitration Association.


Thank you for choosing Economy rent a Car represented in Huatulco by Gruem Rent a Car. When you arrive, our representative will receive you in the arrivals area of the airport and will transfer you to our check-in, which is only 300 meters away from the terminal building. Contact number +52(958)2222530 (WhatsApp). In the event that you are not able to contact the representative please call our reservation call center at 877 326 7368.


The vehicles are free of smoke. Therefore, it is strictly prohibit smoking in the units. Any cleanliness, deodorizing etc. will be subject to an extra charge


CDW is a coverage that reduces the client's responsibility for payment in the event of total or partial damage to the rented vehicle and will be applied when the amount of damage is greater than the deductible agreed in the contract for collision. In case of damages when the total repairs are less than the deductible for collision or negligence damages, we will charge the total amount of the repairs, according to the quote made by the agency corresponding to the brand of the rented vehicle. The protection provided by CDW will cost: $20.00usd up to $50.00usd per day plus taxes depending on the car group. Keep in mind that if you decline the protection provided by CDW your deposit will be from $3,000usd up to $5,000usd depending on the vehicle group.